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That last is key, and is often overlooked. I was already paying for both, plus my TiVo lifetime service, so there was no net dollar impact here. And I have Hulu the free version , but I rarely use it.
That gets me video on television, of course. Perhaps most important is that, without the condition of having to buy several layers of services from Comcast or anyone else to get a reasonable price, non-TV cords could be cut with abandon. The non-TV result — with the added Rhapsody subscription — was a net 20 bucks ahead, monthly.
Awareness pays. Are there downsides to our decisions? But it could become an issue for my spouse. But as Todd described , even with kids, you can build to suit your tastes. What I learned and recommend:. Do I love Comcast now? But this time, they were polite and accommodating. I may hate them a teeny bit less.
Comcast, TWC Blast Critics of Merger
It has a reputation for long wait times to reach a representative and difficulty disconnecting services. The American Customer Satisfaction Index , which conducts thousands of customer surveys annually, ranks Xfinity as fifth best out of 12 providers, but with a score that's below the national average.
For the first time in many years, Xfinity saw a huge boost in rankings from J. Power, another independent third party. That said, Xfinity is striving to make improvements by hiring more representatives and creating appointment slots to reduce hold times, so customers should see improvements in the future. As you would with any other provider, make sure you keep an eye on your bill for miscellaneous charges. Cable companies are notorious for adding additional taxes and fees. Coverage varies by ZIP code. Check your address and see which Xfinity plans are available where you live. In most areas, Xfinity offers internet speeds between 15 and Mbps.
To see which plans are available in your area, use our ZIP check tool. The table below can serve as a guideline to get you started.
The speed provided by Xfinity will be determined by the plans offered in your area. Speeds range from 15 Mbps to 2, Mbps. Once you're signed up, use the Xfinity speed test tool to make sure you're getting the speeds you paid for, and check your data usage in your Xfinity user account.
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The two names are sometimes used interchangeably when talking about these services. Home Cable. All products and services mentioned on Reviews. If you click on a link, we may earn a commission. Learn more. Xfinity Review. I followed your instructions the phone prompts, of course have changed. Nice script; it played out perfectly.
Good helpful post. When trying to get a better deal from Comcast its better to remain calm and just get the job done. I think many people are so mad at getting ripped off that they blow the whole negotiation. Customer retention reps have more power to give you a better deal, especially if you name the competitors deal.
Try speaking with your local Comcast rep. The deals they offer are even better.
I once wanted to go from being an internet only customer to being a cable customer as well. When I got on the chat the person on the other end refused to offer me any bundles that were being given to new customers. Then the person on the chat said that I should contact sales. What was worse, was the fact the the woman in sales was even worse. When I was almost about to call Verizon, my friend hooked me up with the local comcast rep.
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This was a no brainer. Thanks so much for the suggestion. Awesome advice. I used your suggestions and added this: I calculated what it would cost for similar services with two other providers Century Link and Direct TV I calculated what I would pay if I came to Comcast as a new customer. I compared the annual costs of each of these scenarios.
I think I will make it an annual event to make this call. Thanks for providing this empowering forum. My hubby and I watch maybe 10 stations, 20 at the most.
Comcast Performance (25 Mbps) for $19.99 Blast (50 Mbps) for $29.99 New Customers YMMV
Hey friend thank you for the insite. I googled how to lower cable bill and came upon your site. I followed the suggestions. The person on the other end was far less than helpful. Better than nothing, but not by much. Tried calling 2 separate reps and neither were willing to help me. We will officially be canceling Comcast. Maybe they will try to sway me when I make that phone call?
I dropped Comcast TV today after being with them for long time. I called and talked to three different people about too high payment. No one of them tried to find solution, so I canceled TV and left Internet for I just cancelled mine due to promo ending… This doubled the price. I told them i had dish and direct tv and had both of their specials in my hand. They were unwilling to negotiate at All and told me to return the equipment and get a receipt. I have nothing now but will Make another call next week to give it another round. I tried to haggle with Direct TV.
I have been with them since so after 4 years I came across these sites. The other day, I called them for another promo, they said they have nothing besides free Cinemax,Showtime, etc. The Direct TV still works even though they disconnected my services. Just called Comcast and went thru the phone tree to the discontinue service. I was told by a recording that the wait is long about 15 mins, but instead, I got a customer rep on the phone after about a minute. Explained to her that the bill has gone up too much and I would like to cancel. She immediately went on to say that she can check on what she can do.
She at first offered to upgrade me to HD premier for about 20 bucks less than what I am paying now I have preferred plus currently. So she then offered me the same price for new customers on the HD preferred plus package. I told her I could do that and she locked in the rate for me.
Not bad for a 10 minute phone call! Just ask for it to be thrown in for free. Playing the Comcast price shell games is really starting to get old. On the phone with Comcast again. Called to cancel service. I explained that my bill was again too high. This rate is good for 6 months. Said a label would be sent out. Need to watch for the June bill and see if the price gets lowered as promised. I will have to watch for my November bill and see if it goes up again and will have to call back then.
We will wait and see. They would downgrade me and I would lose channels and pay less, but still pay the regular rate. I called back frustrated and asked to hear all my options to a lower bill…. But I like Xfinity, I have not had issues with them, the cable, phone or e-mail or internet.
How to negotiate with Comcast / XFINITY and get the best deal | John Garvens
I have no issues with the services, but the bill is ridiculous. Same with the cell phone bill!! They let me keep my phone but took it off the bill. I finally got fed up with Comcast and cancelled my cable completely last month. I have a 6 year-old that loves her Disney and Nickelodeon channels, and I love watching baseball and football. I live 20 miles from the television transmission towers, so needed the help.
Ordered Hulu Plus which unfortunately only carries a few shows I watch. I already had Netflix. And Comcast calls me about every two weeks asking me if I would be interested in getting my cable back at some very low prices. Switch to Netflix or Amazon Prime or something along those lines. They will call or mail you offers to come back. They need you more than you need them.
Your script worked for me. I called Comcast several times but they would not budge in terms of lowering my bill. I only have internet service and want to keep just internet. Not sure if it will work, but worth a shot. If you care so much about the service maybe you should consider paying for it instead of complaining about how your cable bill is so high. Cable is a luxury and not a privilege. Spend time with your friends and family. Its more like 10 minutes and its surely more productive than sitting on the internet for hours giving holier than thou speeches about going outside.
Well, thanks, Cate. I will be sure to pass your advice on to my 86 year old, blind mother-in-law who is paying an outrageous amount for her cable television. I have utilized the online chat channel to lower my bill for years. As you have recently cited, their online channel has really tightened their onus of retention responsibility and they no longer work to find an alternative package. Additionally, the established tactics for negotiating with their retention specialists no are no longer as effective as in the past.
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I asked the specialist I spoke to today about this, and insinuated in my conversation that there was, perhaps, an enterprise level policy change. He did mention that the industry is a promotional industry and that Comcast now expects to lose customers to the cyclical promotion game. She said it would be free, nope!! They are not negotiating anymore from my recent experience.
Without competition they can pretty much do as they please. Had some luck lowering my comcast bill this week. Didnt get anywhere with the chat agent, had to call the retention department and play sweet on the phone. I was also able to get more channels and faster Internet as part of the deal.
Like others have said, they tried to upsale me. So I went online and used their chat. The original rep eventually transferred me to a Sales Specialist, who gave me the lower offer. Used your advice, got the new X1 receiver, more channels including hbo and same internet speeds. This is great if switching companies. Hey Mr. Miller…thanks so much for your post! I just followed your instructions to the letter. I am currently paying Comcast I do own my own modem so saved on that fee, too!
Thanks again, Kim. Thanks for these tips. I took the chat route to see if I could get a reduction and it took some effort but I eventually succeeded. The result was it would cost me more to get less. I just called them with no intention of getting a reduction — I finally got around to setting up the roku in the basement and decided to just get rid of the cable tv. Would like to get cheaper internet and phone, but not sure which company can offer the speeds that comcast offer and i want to keep my email address.
Funny you should say this because my comcast bill was slowly going up every month. I called and spoke to a rep. In retention. I asked if we can somehow lower my bill. I accepted the offer and had the tech install the new dvr boxes.